Virtual Assistants vs.
Managed Services
What’s the difference?
Background
Outsourcing of business processes has become an integral part of a modern business strategy. Although typical resistance to change has delayed adoption; we are now seeing more and more doctors in practice recognizing the advantages of outsourcing their non-clinical work.
More time to focus
on clinical work
To improve patient care
Gain access to
quality talent
To resolve difficulty finding and managing staff
More time to focus
on clinical work
To improve patient care
Increase revenue
and profitability
To improve patient care
Defining the Outsourcing Models
There are two styles of outsourcing, Virtual Assistant and Managed Service. Although both offer business process support, how the services are organized and delivered differ greatly.
- Virtual Assistant (VA)
Equivalent to hiring a full-time employee, except the individual is most often remotely located and at lower cost than hiring in-house. When hiring a VA, it starts with a vendor sending you candidate resumes for you to review. It remains your responsibility to interview, hire, train, fill for absences, manage, and supervise the individual. And, if they leave, the process starts over.
- Managed Service (MS)
Delivers a results-based business solution rather than just man-hours. With this model your practice is relieved of the human resource burdens because Dr.BPO is totally responsible for the delivery of quality, continuity, and results. And because delivery is by a team with diverse skills rather than an individual…
Only need to train us once
Practice processes are documented, and we train staff thereafter
100%
up-time
No sick days, vacation, or quitting! Never need to replace and retrain
We manage
and supervise
To ensure quality and results and so your practice doesn’t have to
Uses only best practices
Benefit from our years of experience developing superior processes
Only need to train us once
Practice processes are documented, and we train staff thereafter
100%
up-time
No sick days, vacation, or quitting! Never need to replace and retrain
We manage
and supervise
To ensure quality and results and so your practice doesn’t have to
Uses only best practices
Benefit from our years of experience developing superior processes
Side-By-Side Summary Comparison
Hiring one or more
Virtual Assistants (VA)
- HIPPA/data security is VA’s responsibility
- Remote worker without direct supervision
- Available skills limited to your VA’s skills
- Process management dependent on the practice
- If VA leaves, you need to replace and retrain
- If more than one agent, you manage interaction
- Must supervise and manage
- Allowance for sick, personal, and vacation days
- Train individual and retrain replacements
- Access to a person
- Often requires complete training in a function
- Service value is measured by hours worked
Engaging Dr.BPO
Managed Service (MS)
- Company manages HIPPA compliance/data security
- Directly supervised in a secure company facility
- Rich mix of expertise in the organization
- Best Practice process management is on Dr.BPO
- <span data-metadata=""><span data-buffer="">Service is not dependent on any one individual
- <span data-metadata=""><span data-buffer="">Dr.BPO manages team to deliver a solution
- <span data-metadata=""><span data-buffer="">Dr.BPO supervises and manages
- <span data-metadata=""><span data-buffer="">No sick/personal/vacation days and never quits!
- <span data-metadata=""><span data-buffer="">Train Dr.BPO once
- <span data-metadata=""><span data-buffer="">Access to an organization delivering a solution
- <span data-metadata=""><span data-buffer="">Only needs training of unique practice information
- <span data-metadata=""><span data-buffer="">Service value is measured by results
Hiring one or more
Virtual Assistants (VA)
- HIPPA/data security is VA’s responsibility
- Remote worker without direct supervision
- Available skills limited to your VA’s skills
- Process management dependent on the practice
- If VA leaves, you need to replace and retrain
- If more than one agent, you manage interaction
- Must supervise and manage
- Allowance for sick, personal, and vacation days
- Train individual and retrain replacements
- Access to a person
- Often requires complete training in a function
- Service value is measured by hours worked
Engaging Dr.BPO
Managed Service (MS)
- Company manages HIPPA compliance/data security
- Directly supervised in a secure company facility
- Rich mix of expertise in the organization
- Best Practice process management is on Dr.BPO
- <span data-metadata=""><span data-buffer="">Service is not dependent on any one individual
- <span data-metadata=""><span data-buffer="">Dr.BPO manages team to deliver a solution
- <span data-metadata=""><span data-buffer="">Dr.BPO supervises and manages
- <span data-metadata=""><span data-buffer="">No sick/personal/vacation days and never quits!
- <span data-metadata=""><span data-buffer="">Train Dr.BPO once
- <span data-metadata=""><span data-buffer="">Access to an organization delivering a solution
- <span data-metadata=""><span data-buffer="">Only needs training of unique practice information
- <span data-metadata=""><span data-buffer="">Service value is measured by results
Contact us
Business Process Outsourcing
for Doctor-led Practices
Imagine the possibilities
- Less stress
- Save money
- More free time
- Growth in revenue and profit
- Rise in patient satisfaction level
- Staff work satisfaction
Our client advocates are here to answer your questions and work with you to evaluate if this service make sense for your practice.
Decision Making Criteria
Whether you are planning to engage part-time support for a specific task, full-time support of select functions, or aiming for a complete practice transformation where all non-clinical work will be outsourced, use of Managed Services is the definitely the smart way to go.
Cost-Effectiveness:
Managed Services (MS) and Virtual assistants (VA) are both often very affordable, low-cost options. Typically there is little to no cost difference (note that Dr.BPO MS does not charge any add-on or installation fee). MS always proves to be most cost-effective when considering the total value.
Flexibility and Commitments:
VAs typically require a full-time engagement. MS can be hired on a flexible basis; hourly, part-time, full time, or even on-demand. Both VA and MS work on a contractual or project basis, meaning there’s no long term commitment required.
Scalability:
Both VAs and MS allows for easy scaling up or down based on your needs.
Direct Control:
When working with a VA, you directly manage and supervise the individual. With MS, Dr.BPO assumes the responsibility for managing production to achieve defined goals and objectives. Each client can reallocate this management time to patient care or choose to directly manage their team.
Personalized Support:
Both VA and MS can tailor their services specifically to your needs and learn your preferences over time. The advantage MS has is that is has highly experienced project leaders capable of quickly customizing the service for each client. Whereas VA services are limited to the hired individual, MS has an organization with many skills and experience available to satisfy each client’s requirements.
Faster Response Times:
VA service timing is based on the availability of the individual. For example, there is no support on days the VA is sick. MS support includes a primary point of contact along with multiple layers of back-up staff (no downtime ensures the fastest response possible).
Access to a Wide Range of Skills:
Each VA offer skills and experience in specific areas. Services outside of this skill set requires engaging addition VAs. In contrast, MS offers the right skills at the right time. Utilizing a unique “SEAT” model, clients engage a SEAT for either full, part-time, or on-demand coverage. The SEAT is constantly filled with the right talent required for the various tasks that are required at any given time. Dr. BPO maintains a large staff of individuals with the types of skills and experience that is required to expertly perform the needed business operations of a private practice. Dr.BPO draws from its entire organization to contribute to the solution success for each practice.
Control Over Staffing:
With a VA, interviewing, selecting, and managing are client responsibilities. With MS they are not. MS is responsible for achieving assigned goals and objectives while maintain the practice’s culture and relationships. Therefore unless a clients desires to participate, Dr.BPO handles these HR and management requirements.
Dr.BPO Managed Service,
the Smart Choice
- Want to grow?
- Need to scale up, down, or just survive?
- Looking to maximize your practice value before selling?
- Want to improve your work/life balance?
Regardless of where you want your practice to go, partnering with Dr.BPO Managed Services is the smart choice to take you there.
Faster and better
patient service
Better process
efficiency
Metrics reporting and activity documentation
Boost brand
image
Increased revenue
and cost savings
Decreased
error rate
Greater
accountability
